The Hidden Costs of Credit Card Declines

November 13, 2017 Matt P

Credit card declines are more than just a headache for your business and your members. They negatively impact on your bottom line. First, there’s a fee per decline which typically ranges between $0.06-$0.08. Then there’s the labor cost to your staff who are spending countless hours tracking those members down to update payment information. And finally, there’s the lost membership revenue that comes from members who decide to terminate their membership when you reach out to update payment information. Those costs can really add up!

Use this calculator to see how invalid and expired card declines are impacting your organization.

  If your organization’s cost for declined cards shocked you- we have good news. Our solution, Daxko Payment Services, will keep revenue in your pocket and provide a better experience for your staff and members. Daxko Payment Services’ integrated gateway and processor gives you more information on your returns! Your team will see more granular, actionable decline reasons that can be used to take action and prevent future declines. With a 45% recovery rate (conservative estimate from the market), Daxko Payment Services’ proactive card account updater will reduce the number of declined cards, preventing decline fees and drastically cutting down on staff time  spent contacting members regarding invalid and expired credit cards. Wouldn’t you rather their time be spend on more meaningful activities to your organization?

Preventing declines also keeps members from leaving. Contacting members regarding returned payments from expired or invalid cards often triggers member termination. We have found that 1 in 3 members will leave within 30 days of this happening. Think of all the future membership revenue you prevent from walking out the door when you never have to have those conversations in the first place.

Interested in how Daxko Payment Services can help improve your bottom line and member retention? We’d love to talk you.

Previous Article
The Hidden Costs of Credit Card Declines
The Hidden Costs of Credit Card Declines

Credit card declines are more than just a headache for your business and your members. They negatively impa...

Next Article
Apple App Store Guideline Updates
Apple App Store Guideline Updates

On June 5th Apple held it annual Worldwide Developer Conference. During the keynote address a slide was pre...